Cancellation Policy
Cancel 96 hours or more before the service and you get everything back. Cancel later and the payment is not refunded — by then the agent is scheduled and their airside access for your flight is already cleared. A delayed flight is not a cancellation: we monitor the flight ourselves, move the agent to the new time and charge nothing extra.
Phuket airport fast track refunds, case by case
One rule for all six packages. The clock runs to the start of the service — the scheduled arrival or departure time of your flight.
| What happened | Refund |
|---|---|
| You cancel 96 hours or more before the service | Full refund |
| You cancel less than 96 hours before the service | No refund |
| Your flight is delayed | Rescheduled free of charge |
| Your flight is cancelled or moved and we can reschedule | Rescheduled free of charge |
| Your flight is cancelled and there is no new date | 50% refund |
| You do not show up and do not write to us | No refund |
How to cancel a Phuket fast track booking
Write in the same WhatsApp chat where you booked. One message is enough — no forms, no phone calls, no letters. The time we count is the time your message arrives, not when we reply.
We confirm every cancellation in writing. If you have not had a confirmation from us, assume the booking is still live and ask again.
Why Phuket fast track has a 96-hour cancellation window
The service is not a seat that can be resold. Four days out we assign a named agent to your flight and file their airside access with the airport. Inside 96 hours that work is done and paid for whether you land or not.
This is also why fast track cannot be bought at the terminal on the day: there is no counter, and access for a specific flight has to be cleared in advance.
Delays and missed connections
We monitor your flight number from the moment the booking is confirmed. If you land two hours late, your agent is there at the new time and the price does not change. You do not need to warn us — though a message is always welcome.
If you miss the flight yourself and there is a new one, tell us and we move the service to it. That counts as a reschedule, not a cancellation.
Payment and prepayment
Payment in full confirms the booking. Until it arrives the agent is not assigned and the flight is not on monitoring.
Refunds go back the way the money came — Thai bank transfer, Wise, PayPal, card or USDT — and take as long as that provider takes. Their transfer fees are not ours to return.
If we miss you at Phuket airport
If no agent meets you because of something on our side, you get the full amount back. Not a voucher, not a discount on a future booking — the money.
What we cannot control is the queue at the Visa on Arrival counter or a passport problem at immigration: fast track is a priority lane and an escort, not a decision-maker at the border.